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Smarter Communication Solutions with Patients

Pharmacy Marketing Simplified podcast host Nicolle McClure interviews VP of Pharmacy Automation Travis Smith with Smart Solutions IVR Technology. Smart […]

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August 06, 2018 Community Pharmacy, Marketing Strategy

Pharmacy Marketing Simplified podcast host Nicolle McClure interviews VP of Pharmacy Automation Travis Smith with Smart Solutions IVR Technology.

Smart Solutions has provided affordable, innovative IVR services to the pharmacy industry since 1995. SMART has successfully pioneered and developed superior IVR solutions that are “best of breed” within the industry and offer the utmost in flexibility and reliability to the pharmacy community. Most recently, Smart has developed a Speech Recognition Voice Response (IVR) module that is very cost effective and which is the industry’s leading state-of-the-art pharmacy voice application. Smart also has the ability to work with Voice over IP (VoIP) applications.

Smart’s IVR products are flexible and can be customized and tailored to the pharmacy without specific application engineering (which can add thousands of dollars to the application cost) with such features as Mail Order and Delivery being a standard offering in the feature menu.

Enterprise applications is another area of our expertise. Our experience with thousands of chain store locations, large hospital clinical organizations, Mail Order and Independents in the U.S. and Canada has given us the experience to understand the solutions needed by both large and small pharmacy enterprises.

Smart Solutions has been providing pharmacy workflow applications to the industry since year 2000. Smart’s workflow applications can be utilized in whole, or in part, on a modular format, based on individual chain, institutional, mail order or independent pharmacy need. Smart has the ability to fill the gaps in practice management systems, providing any workflow application to augment where needed for pharmacy full workflow functionality.

Smart’s Digital Workflow Modules include Prescription Verification, Will Call Bin Management and Electronic Signature Capture. Within these applications Pill Images, Original Prescription Images and Customer Identification Images can be captured and stored for long term archiving. Smart’s Bin Management modules can be adapted to existing pharmacy formats, or in its most sophisticated form can provide light activated bins that absolutely do away with storage confusion and lost prescriptions.