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Exploring the Patient Experience

Specialty Pharmacy Podcast co-host Christopher Kennedy, COO with Heritage Biologics interviews Jason A. Wolf, Ph.D., CPXP President of the Beryl Institute. […]

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December 18, 2017 Specialty Pharmacy, Specialty Pharmacy Podcast

Specialty Pharmacy Podcast co-host Christopher Kennedy, COO with Heritage Biologics interviews Jason A. Wolf, Ph.D., CPXP President of the Beryl Institute.

Jason A. Wolf, Ph.D. Bio:

Jason is a passionate champion and recognized expert on patient experience improvement, organization culture and change, and sustaining high performance in healthcare. As President of The Beryl Institute, Jason has led the growth of the organization into the leading global community of practice and thought leader on improving the patient experience, engaging members and guests and establishing the framework for the emerging profession of patient experience.

Relevant Credentials:

A central leader in expanding the patient experience movement, Jason is the Founding Editor of the Patient Experience Journal, the first open-access, a peer-reviewed journal committed to research and practice in patient experience improvement. He also established and currently serves as President of Patient Experience Institute, an independent, non-profit, committed to the improvement of patient experience through evidence-based research, continuing education and professional certification.

Prior to leading the Institute, Jason designed and led the organization change, service, and leadership development strategies with HCA, working with over 45 facilities on improvement and change efforts. He also conducted groundbreaking research to identify the characteristics of high-performance healthcare organizations.

Jason is a sought-after speaker, provocative commentator, and respected author of numerous publications and academic articles on culture, organization change and performance in healthcare, including two books on Organization Development in Healthcare, and over 25 white papers on patient experience improvement.

Co-Host Specialty Pharmacy Podcast

Christopher W. Kennedy, MSM

Chief Operating Officer

Heritage Biologics, Inc.